Refund & Download Policy

 

This page explains how digital downloads and custom vector work are delivered, and when refunds or cancellations may apply. It works together with our Terms of Service and Legal Disclaimer.

 

  1. What we sell

Vector911 sells digital files only (for example SVG, EPS, DXF, PNG, JPEG, and related formats). We do not ship physical badges, patches, or products. There is no shipping policy because nothing physical is mailed.

 

  1. Ready-made / catalog downloads

After a successful ready-made purchase on vector911.com, your files are typically available for immediate download through your account or order email (as described at checkout).

File problems we will fix: If a download fails, a file is corrupt, or you received the wrong listing file, contact us promptly with your order number. We will replace the correct files when the issue is on our side.

Ready-made refunds: Because these are instant digital downloads, all ready-made sales are final once the files have been made available to you, except for the file-problem cases above or as required by law.

License rules (no redistribution or resale of the digital files; buyer responsibility for trademarks and official use) stay in the Terms – this page does not change them.

 

  1. Custom vector conversion & edit requests

Custom and edit work is scheduled after checkout. Most standard custom requests are completed within about 2-3 business days (rush or guaranteed completion may be offered at checkout when available).

How to cancel: Reply to your order-confirmation email or contact us at https://vector911.com/contact-us/ as soon as possible.

Production rule: Orders that have already entered production may not be eligible for cancellation or refund.

If we refuse a conversion request for legal or intellectual-property reasons (see Terms), we will tell you how payment is handled for that order.

 

  1. Rewards points and refunds

If a refund is issued on an order that earned Rewards points, points tied to that purchase may be removed as described in the Rewards Policy (https://vector911.com/rewards-policy/).

 

  1. How to reach us

Use the Contact form or email us and include your order number and a short description of the issue.

 

  1. Chargebacks

If you have a delivery or file problem, contact us first so we can fix it. Chargebacks without contacting us may delay resolution.

 

For more information please visit our terms of service, look over our privacy policy, or feel free to contact us.

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